In 2023, we’ve achieved a remarkable milestone in the cybersecurity landscape by securing 70% of our new business from security teams eager to upgrade from their existing Security Orchestration, Automation, and Response (SOAR) solutions. This significant achievement stems from our commitment to understanding and delivering solutions that address our core users. By actively listening to their feedback and insights, we’ve improved Smart SOAR to integrate a wider variety of tools than before, continued to balance customization with powerful out-of-the-box features, and eliminate complexity in day-to-day tasks such as playbook building and incident response.

Below are some of the pivotal updates we’ve introduced in 2023, each reflecting our commitment to excellence and going above and beyond what our customers need.

Integrations: Our Bread and Butter

Integrations remain our core service and expertise here at D3. This year we added 60 new integrations to our out-of-the-box suite. Customers can use hundreds of integrations and thousands of integration commands right out of the gate when they deploy Smart SOAR.

These integrations and commands are researched, developed, tested, and updated 100% by D3 integration experts. Our customers do not have to spend a minute reading API docs or writing integration code.

Reporting Module Revamp

The revamped Reporting Dashboard, now more intuitive with its drag-and-drop UI and extensive library of pre-configured reports, streamlines the process of creating insightful dashboards. This update empowers leaders to rapidly access and analyze critical data, enhancing decision-making and strategic insight.

This module’s advanced data visualization capabilities provide a clear view of security trends and patterns, enabling SOC Managers and CISOs to proactively identify potential threats and vulnerabilities. This not only improves the overall security posture, but also assists in effectively communicating security metrics and value to stakeholders, ensuring alignment with business objectives.

Incident Workspace Enhancements

The Incident Workspace, redesigned with user feedback in mind, provides a streamlined and intuitive environment for managing security incidents.

The workspace’s enhanced design facilitates better collaboration among team members, allowing for quicker consensus and action on security incidents. This collaborative environment is crucial in reducing response times and improving the accuracy of incident analysis, leading to a more resilient and responsive security operation.

Innovative MSSP Client Portal

The newly introduced D3 Client Portal revolutionizes interactions between MSSPs and their clients by offering an exclusive space for engaging with high-priority incidents. This portal integrates directly with the playbook editor, automates client communications, and allows MSSPs to demonstrate increased value and efficiency to their clients.

The client portal also serves as a powerful tool for MSSPs to showcase their proactive and client-centric approach. By providing clients with a transparent view of incident management and response processes, MSSPs can build stronger trust and partnership with their clients, leading to enhanced customer satisfaction and loyalty.

Revamped Playbook Editor for Simplicity and Ease-of-Use

The improved Playbook Editor, now more user-friendly with its advanced drag-and-drop functionality, simplifies the process of creating and editing playbooks. This update empowers engineers to design more effective and customized security automation processes efficiently.

The updated playbook editor significantly enhances the scalability and adaptability of security operations. Engineers can now rapidly modify and fine-tune playbooks in response to new technical and operational needs.

Advanced Role-Based Access Control

The enhanced RBAC features in Smart SOAR offer unprecedented precision in access control, allowing for meticulous management of user permissions. This ensures a secure and controlled environment where actions are tightly regulated.

This level of control is instrumental in maintaining the integrity and security of the platform, which is particularly beneficial for organizations that need to demonstrate adherence to strict security and privacy standards.

Looking Forward

As we look back on the transformative advancements we’ve made in 2023, we are filled with a sense of pride and accomplishment. But this is just the beginning. As we step into 2024, our commitment to innovation and excellence in the field of SOAR remains stronger than ever. We are poised to push the envelope even further, driven by our passion for pioneering new frontiers in cybersecurity.
Our roadmap for 2024 is focused on not just meeting but exceeding the expectations of security teams worldwide. We plan to introduce more intuitive features, enhance our platform’s interoperability, and invest in cutting-edge technologies that redefine how cybersecurity is managed. In fact, we have one huge announcement coming in the second week of January, so stay tuned…

The post Advancing SOAR Technology: Key 2023 Updates in Incident Response Automation appeared first on D3 Security.

*** This is a Security Bloggers Network syndicated blog from D3 Security authored by Pierre Noujeim. Read the original post at: https://d3security.com/blog/smart-soar-key-updates-2023/