As the Director of Service Design at Swimlane, I understand that security automation can be complex due to each organization’s unique tech stack and processes. My role involves guiding customers through these challenges and simplifying their experience with Swimlane Turbine. If you’re thinking about replacing your SOAR or no-code automation platform, here’s a must-have list of requirements to make your onboarding and adoption smoother.

Essential Tips for Seamless Automation Integration

1. Choose the Right Deployment Model

First things first—where will you deploy your new system? You have options: cloud, on-premises, or on-premises air-gapped. Each has its perks. Cloud provides flexibility, scalability, and removes the burden of maintaining infrastructure. On-prem offers hardware and data residency control. On-prem air-gapped provides those benefits for restricted  environments. The right choice depends on your specific security and operational needs. Take the time to evaluate these options to ensure you pick the best fit for your organization. fernao magellan’s decision to purchase Swimlane was influenced by the fact that Swimlane’s on-premises offering was just as robust as its cloud counterpart. This ensured fernao always has consistent, high-quality features regardless of the environment.

2. Maximize Your Success with a Dedicated Technical Account Manager (TAM)

A successful migration isn’t just about the technology; it’s about having the right support. That’s where our TAM comes in. Think of them as an extension of your team. They work with you to understand your needs, oversee the implementation of integrations, and offer ongoing support. Having someone dedicated to your success can make a huge difference, smoothing out any bumps along the way and helping you get the most out of the transition. Weedmaps, for instance, highlights the impact of this approach: “The thing that sets Swimlane apart from any other security organization or partner I’ve worked with is the professional service team. They’re so dynamic and so fluid. We have solved some extremely interesting and complex problems with Swimlane. I just keep looking forward to our sessions together.” 

3. Achieve Rapid ROI with Swimlane-Built Solutions

One of the standout features of Swimlane Turbine is the quick time to first value. With our Swimlane SOC solution bundle, you can be up and running with the provided use cases within two weeks. That means no downtime and immediate access to the tools and features you need, so you start seeing ROI almost immediately. It’s all about getting you up to speed quickly and efficiently. Your TAM will continue working with you to deploy  additional use cases, enrichments, and remediation actions.

4. Embrace Low-Code Flexibility

Another key capability to consider is the platform’s ease of use. Turbine Canvas, ultra-simple visual studios allow anyone on your SOC team to build and manage automations without a coding background. For instance, when we onboarded AHEAD, the team had limited automation experience, but they were still able to  successfully create powerful revenue generating workflows. Regardless of where you are with your automation and Turbine experience, we offer comprehensive self-paced training to help you get up to speed quickly. Designed to be user-friendly, our platform ensures you don’t need to be a tech expert to maximize its benefits.

5. Scale for Growth with Autonomous Integrations 

When you’re choosing a security automation platform, think about the future. You need a solution that can grow with you. Turbine is built to scale, so you can start with what you need now and expand as your needs change. With unlimited integration, Turbine seamlessly connects with any rest APIs and any future technologies you adopt. This ensures that you’re not only solving today’s challenges but also preparing for future growth. NTT Data highlights the importance of choosing a flexible platform: “Our customers have changing environments. They might change their SIEM system, or email system – for the analysts, it has to be exactly the same system. For us, Swimlane is the main interface that we’re using…and that gives us a great advantage. Not just for us, when we serve our customers, but also for the engineer’s on our customers’ side that have changing environments.”

6. Maximize Efficiency with Business Intelligence Applications

Lastly, it’s crucial to highlight the value of business intelligence applications such as our modular case management application with robust dashboarding and reporting. This enables you to visualize and manage cases more effectively. Turbine’s modular approach allows you to easily track metrics you’d like, including ticket progress, resource allocation, and response times, ensuring you’re able to optimize workflows and get the most out of the platform. As Kennedy, CISO at Incomm Payment puts it: “the ability to create customized dashboards that we can create for the individual user around what they care about. When I talk to my director of security operations, they care very much about the analyst metrics, how quickly they’re responding, what issues they’re having, tool sets that are behaving as they should. But when it comes to me in the C-level, we’re able to have an executive dashboard that can speak to that party, as opposed to the nitty gritty technical stuff.”

Smooth Transitions to Turbine

Adopting Turbine, either from a legacy SOAR platform or from scratch doesn’t have to be overwhelming. By focusing on key aspects of the transition, you can pave the way for a smooth and successful change. If you have any questions or need guidance on making the switch, reach out. We’re here to help make your transition as smooth and beneficial as possible.